This Privacy Policy governs the manner in which Graph Print collects, uses, maintains and discloses information collected from users (each, a "user") of the www.graphprint.ie website ("site"). This privacy policy applies to the site and all products and services offered by Graph Print.
Personal identification information We may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit our site, place an order, subscribe to our mailing list, respond to a survey, fill out a form and in connection with other activities, services, features or resources we make available on our site. Users may be asked for, as appropriate, name, email address, mailing address, and phone numbers. Users may, however, visit our site anonymously. We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain site related activities.
Non-personal identification information We may collect non-personal identification information about users whenever they interact with our site. Non-personal identification information may include the browser name, the type of computer and technical information about users means of connection to our site, such as the operating system and the Internet service providers utilised and other similar information.
Web browser cookies Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the site may not function properly.
How we use collected information Graph Print may collect and use users personal information for the following purposes:
- To improve customer service Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalise user experience We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our site.
- To improve our site, products & services
- To process payments We may use the information users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To run a promotion, contest, survey or other site feature To send users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails We may use the email address to send user information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.
If the user decides to opt-in to our mailing list, they will also receive emails that may include company news, updates, related product or service information, etc. If at any time the user would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How we protect your information We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our site. Sensitive and private data exchange between the site and its users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Sharing your personal information We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Third party websites Users may find advertising or other content on our site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our site, is subject to that website's own terms and policies.
Data retention Data will be kept for no longer than is necessary for the primary purpose for which it was obtained and will be retained for any period required by law. Some data that is not otherwise subject to retention may need to be retained for legitimate business reasons; for example; to protect the company's interests, preserve evidence, and generally conform to good business practices. If you would like more detailed information on our data retention policy, please send an email to dominic@graphprint.ie with 'Data Retention' in the subject line, stating the nature of your enquiry.
Updating, correcting and deleting personal information If you would like to have your personal information updated or removed from our records, please send an email to dominic@graphprint.ie with "Amend/Remove Personal Information" in the subject line. Please provide contact details including a telephone number with your request. Upon receipt of your written request and after verification of your identity, we will inform you, in compliance with current regulations, whether any personal data on you has been stored, and if so, what it is. If despite our efforts to ensure that the data is correct and up-to-date, we have stored incorrect data, we will, of course, correct it upon request.
The General Data Protection Regulation (GDPR) The General Data Protection Regulation (GDPR) came into force on the 25th May 2018, replacing the previous data protection framework under the EU Data Protection Directive. The GDPR emphasises transparency, security and accountability by data controllers and processors, while at the same time standardising and strengthening the right of European citizens to data privacy. Ireland's Data Protection Commissioner launched a GDPR-specific website www.GDPRandYou.ie with guidance to help individuals and organisations become more aware of their enhanced rights and responsibilities under the General Data Protection Regulation. Graph Print is fully compliant with all of the revised standards detailed in the new General Data Protection Regulation. For more information on this, please contact us.
Changes to this privacy policy Graph Print has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms By using this site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.
What are your rights? If you wish to raise a complaint on how we have handled your personal data, you can contact us to have the matter investigated at dominic@graphprint.ie . If you are not satisfied with our response or if you believe that we are processing your personal data not in accordance with the law you can complain to the Office of the Data Protection Commissioner at info@dataprotection.ie using the guidance specified at https://www.dataprotection.ie/docs/complaints/1592.htm
Contacting us If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Graph Print Ltd. A9 Calmount Park, Ballymount, Dublin 12
